Terms and conditions
All products sold on this website are delivered as digital files only, unless otherwise clearly stated in the product description. No physical prints or items will be shipped to your address.
After purchase, you will receive high-resolution digital files ready for printing, as described in the listing details of the product purchased. The files will be sent to the email address provided at checkout.
By purchasing one of my illustrations, you acknowledge and agree to the terms and conditions outlined on this page.
RETURNS, EXCHANGES & CANCELLATIONS
Returns and exchanges
Due to the nature of my products we have a no return/refund policy.
Please contact us at hello@monicagonzalezart.com if you have any problems with your order and I will try my best to help.
Cancellations
To be eligible for an order cancellation, you must request it before we have confirmed the details of your order or any further interaction about the creation process of your piece has begun.
Unfortunately, I am unable to accept returns or cancellations on digital downloads or gift cards.
CHANGES POLICY
Once the illustration is completed (within the current delivery time advertised) your files will be sent to you by email.
In case you are not 100% with how your illustration turned out one row of small modifications will be permitted for each illustration where technically possible.
This means there may be some technical limitations for certain modifications, especially in small areas where many lines cannot be incorporated due to space and line thickness.
- You must be specific with the exact changes you want (example: remove some lines from his t-shirt to keep it more simple, draw a circle to stand out her cheek, make nose smaller…)
- They must be made in one go.
- Major modifications that increase significantly the working time may incur in additional costs (example: redrawing a big area of the portrait). You will always be advised of this prior.
Please note we rely on your picture so it is very important the picture you send for reference is good quality.
Feel free to enquiry prior or ask for advice if you are unsure.
If the image quality is not enough we will rely on the artist interpretation.
LINE ART STYLE
While line portraits are intended to resemble the people portrayed this technique tends to simplify everything to its minimal shapes where not all the details can be incorporated so there may be some technical limitations at the time of drawing certain areas. As you can see in the samples shown in my multiple listings galleries some pictures lead to more abstract results than others, each picture is a whole new world so it leads to different results and we cannot really know at 100% until the piece is done.
In the case of frontal and close up portraits/selfies there is much less chance to intertwine and play with the lines more abstractly like those that can be found in a picture of a couple kissing or a hug for example.
COPYRIGHT AND USE OF YOUR ILLUSTRATIONS
All artworks and illustrations are 100% hand drawn and created by myself.
All illustrations are for strict personal use only. This means images and files cannot be used commercially, resold or redistributed without the artist express written permission.
The images and files cannot be modified or manipulated by any means.
My artist signature will be displayed in all custom pieces as shown on the samples listed on the website.
You are free to cover it with a frame but I kindly ask you not remove my signature from your artwork since it is there for a reason and all artists, no matter how big or small, deserve credit for their work.
If you require your images for commercial license please reach out in advance since this incurs additional costs depending on the intended use of the designs.
OTHERS
An automatic review reminder will be sent to you by email after your order has been completed.
Your review is optional, however by purchasing any of my items you give consent to receive this email invitation to review your order.
Your reference images and/or illustrations may be used as a way to showcase my work within my business channels, such as Instagram, website or other social media platforms.
By placing your order with me you give me consent to use your images unless otherwise requested.
All the data and information collected in this website is private and with strictly contact/business purposes between the buyer and the owner of this website only.
Should you have any questions, feel free to email us at hello@monicagonzalezart.com