Política de envío

Most products in this store are digital items with digital delivery (no physical items will be shipped by post), unless otherwise specified in the product listing (such as original artwork or physical prints).

For digital purchases, your high resolution, print-ready files will be delivered via email (provided at checkout) within the advertised delivery timeframe.

By completing your purchase at monicagonzalezart.com, you agree to these terms and confirm you understand whether your order is a digital download or a physical item.

Shipping & Customs Policy

Order Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification with a tracking number once your order has shipped.

Domestic Shipping (Australia)

We ship nationwide across Australia via Australia Post.

  • Standard Shipping: 2 – 8 business days
  • Express Shipping: 1 – 4 business days

Please note that delivery times are estimates and may vary depending on your location (e.g., regional or remote areas).

International Shipping

We proudly ship worldwide via Australia Post International. Estimated delivery times are as follows:

  • International Standard: 6 – 15 business days (depending on destination country)
  • International Express: 3 – 7 business days

Customs, Duties, and Taxes (Important for International Orders)

Please note that all prices listed on our store are exclusive of local taxes, duties, and customs charges for international deliveries.

  • Import Duties & Taxes: International orders may be subject to import duties, local taxes (such as VAT or GST), and customs clearance fees levied by the destination country's customs authority once the package arrives.
  • Customer Responsibility: These additional charges are not included in the item price or shipping cost calculated at checkout and are the sole responsibility of the customer.
  • Customs Delays: We are not responsible for delays caused by customs processing times or local postal services in the destination country.
  • Refused Shipments: If a package is refused or returned to us due to unpaid customs duties or incorrect shipping details, any return shipping fees incurred will be deducted from your refund.

Packaging & Transport Security

Every piece is packaged with utmost care to ensure it arrives safely at your doorstep. Both domestic and international orders include tracking.

If your package arrives damaged, please contact us within 48 hours of delivery with clear photos of both the outer packaging and the damaged item so we can assist you right away.Please keep the original packaging until you are certain the artwork has arrived safely, as it may be required in the unlikely event of a shipping claim.

Questions?

Should you have any questions, feel free to email us at hello@monicagonzalezart.com